Termeni și condiții generale
ARTICLE 1 – DEFINITIONS
The following terms are used in this General Terms and Conditions document:
Withdrawal period: the period during which the consumer can exercise his right to withdraw from the contract;
Consumer: a natural person acting outside of commercial or professional activities and concluding a distance contract with the trader;
Long-term contract: distance sales contract regarding the regular delivery of products and/or services over a specified period of time;
Durable medium: any tool that allows information to be preserved so that it can be accessed and reproduced unchanged in the future;
Right of withdrawal: the consumer's right to cancel the contract within the legal period without giving a reason;
Trader: natural or legal person offering products and/or services through distance contracts;
Distance contract: agreement concluded between the consumer and the trader by electronic means of communication, within an organized system;
Means of distance communication: tools used to conclude a contract without the parties being simultaneously in the same place;
General terms and conditions: this document issued by the merchant.
ARTICLE 2 – TRADER IDENTIFICATION
Lucano.ro
Address: Strada Vultureasa 46, Brezoi, Vâlcea, 245500, Romania
E-mail: info@lucano.ro
Phone: +48 732 126 361
ARTICLE 3 – SCOPE
These General Terms and Conditions apply to any offer from the trader, as well as to any distance contract concluded with a consumer.
Before concluding a distance contract, the consumer shall be given access to these terms. If this is not possible, he shall be informed of the means by which he may access the document and the possibility of receiving it free of charge upon request.
In the case of contracts concluded by electronic means, the document may be made available in a format that allows saving and storage on a durable medium.
If there are special conditions that apply to certain products or services, and these conflict with the general terms, the consumer will benefit from the clause that is more favorable to him.
ARTICLE 4 – THE OFFER
If an offer has a limited duration or is subject to certain requirements, this will be clearly stated in the offer.
All offers are non-binding. Lucano.ro reserves the right to modify the content and prices at any time.
The offer contains a detailed and accurate description of the products and/or services offered. The images are for informational purposes only and may differ from the final product. Obvious errors do not bind the merchant.
Each offer will contain clear information about the consumer's rights and obligations in case of acceptance, such as:
- possible customs and import duties;
- delivery costs, if any;
- the steps necessary to conclude the contract;
- the existence or absence of the right of withdrawal;
- payment, delivery and contract execution methods;
- the validity of the offer or price;
- additional costs for means of distance communication;
- the method of archiving the contract and access to it;
- how the consumer can verify and correct the data entered;
- languages available for the contract, other than Romanian;
- applicable codes of conduct and how they can be consulted;
- the minimum duration of contracts with continuous or periodic delivery.
ARTICLE 5 – CONCLUSION OF THE CONTRACT
The contract becomes valid when the consumer accepts the offer and meets the conditions stated therein.
If acceptance takes place electronically, Lucano.ro immediately confirms receipt of the order. Until this moment, the consumer has the right to cancel the contract.
In the case of concluding the contract by electronic means, Lucano.ro applies technical and organizational measures to protect data. Online payments are processed according to security standards.
Lucano.ro reserves the right to verify the customer's creditworthiness and, if applicable, may refuse the order or impose additional conditions.
Upon delivery, the consumer will receive the following information, either in writing or on a durable medium:
- the merchant's address for complaints;
- information about the right of withdrawal or its exclusion;
- details about warranties and after-sales services;
- the relevant data pursuant to Article 4(3) (if not previously provided);
- termination conditions for open-ended or long-term contracts.
For continuous supply contracts, this information only needs to be provided once – upon first delivery.
The conclusion of the contract is subject to the availability of the ordered products.
ARTICLE 6 – RIGHT OF WITHDRAWAL
In the case of the purchase of products, the consumer has the right to withdraw from the contract without giving a reason, within 30 days. The withdrawal period begins on the day on which the consumer (or a third party designated by the consumer, other than the courier) receives the order.
During the withdrawal period, the consumer must handle the product and its packaging with care. The products may only be opened or tested to the extent necessary to establish their nature, characteristics and functioning. If the right of withdrawal is exercised, the product must be returned complete, with all accessories and, preferably, in the original packaging, following the trader's clear instructions.
The consumer must notify the consumer of his/her intention to withdraw in writing or by e-mail within a maximum of 30 days from receipt of the product. He/she then has another 30 days to actually return the products. It is the consumer's responsibility to ensure that the return is sent on time, with proof of shipment, if necessary.
If the withdrawal notification is not sent and the return does not take place within the deadline, the order is considered completed.
ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL
If the consumer exercises his legal right of withdrawal, he will bear the costs associated with returning the products.
If payment has already been made, Lucano.ro will refund the amount as soon as possible, but no later than 14 days from receipt of the return or proof of shipping.
Note: A 25% restocking fee will be applied to all returned or abandoned orders. This fee will be deducted from the total refund amount, if applicable.
ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal can only be excluded in certain clearly defined cases, provided that this exclusion is explicitly stated in the offer or before the conclusion of the contract.
The following products may be exempt from return:
- custom-made products according to customer specifications;
- products with a clearly personalized character;
- products which, for hygiene reasons, cannot be returned and which have been unsealed;
- products that, by their nature, cannot be returned (e.g. perishable products);
- products with a short shelf life or that degrade quickly;
- products with prices influenced by financial market fluctuations, over which the trader has no control;
- individually delivered newspapers and magazines;
- sealed audio/video or software products that have been opened after delivery.
The exclusion also applies to certain services:
- accommodation, transport, food or leisure activities services, pre-arranged for a specific date or period;
- services whose performance began, with the express consent of the consumer, before the expiry of the withdrawal period;
- gambling and lotteries.
ARTICLE 9 – PRICES
During the validity period of an offer, the prices of products and/or services will not be increased, unless there are legislative changes (e.g. VAT changes).
Discounts applied subsequently do not entitle the consumer to a refund of the difference. By placing the order, the consumer accepts the price valid at that time.
By way of exception, products whose prices depend on the financial market may be offered at a variable price, if this aspect is clearly mentioned in the offer.
Price changes applied within the first 3 months after the conclusion of the contract are allowed only if they are required by law. Afterwards, only if they are included in the contract and:
- are based on legal provisions or official measures;
- allow the consumer to terminate the contract on the date the change enters into force.
The point of delivery is considered the place of origin of the shipment, according to tax legislation. For deliveries outside the EU, customs duties or import VAT may be applied by the carrier. In this case, VAT is not charged by Lucano.ro.
All prices are subject to typographical or technical errors. Lucano.ro is not responsible for any consequences and is not obligated to honor orders at incorrect prices.
ARTICLE 10 – CONFORMITY AND WARRANTY
Lucano.ro guarantees that the products and/or services provided comply with the contract, the specifications stated in the offer, reasonable quality requirements and the legal regulations in force. If expressly agreed, the guarantee also covers the special use of the product.
Any additional warranty offered by Lucano.ro, manufacturer or importer does not affect the consumer's legal rights in case of defects.
Defects or incorrectly delivered products must be reported in writing within 30 days of receipt. The product must be returned in its original condition and, if possible, in the original packaging.
The warranty period is equivalent to that offered by the manufacturer. No warranty is given for the suitability of the product for a specific purpose or for use under conditions other than those recommended.
The warranty does not apply in the following situations:
- interventions, repairs or modifications carried out by the consumer or third parties;
- improper handling, use or storage, contrary to instructions;
- defects caused by legal requirements regarding materials or product type.
ARTICLE 11 – DELIVERY AND PERFORMANCE
Lucano.ro will carefully treat all orders received and will make every effort for efficient processing.
The products will be delivered to the address indicated by the consumer during the ordering process.
In compliance with the conditions mentioned in Article 4, Lucano.ro undertakes to send confirmed orders as soon as possible, but no later than 14 days, unless another deadline has been agreed. In case of delay or impossibility of delivery, the consumer will be informed within 14 days of placing the order. In such cases, the consumer has the right to terminate the contract without costs.
ARTICLE 12 – FIXED-TERM AND INDETERMINATE-TERM CONTRACTS
Termination
The consumer may terminate at any time an indefinite-term contract for periodic deliveries of products (including electricity) or services, subject to a notice period of maximum one month.
A fixed-term contract can be terminated at the end of the established period, also with a notice period of no more than one month.
For both types of contracts:
- termination is possible at any time, without time limitations;
- it is done in the same manner in which the contract was concluded;
- the notice period cannot exceed the term that Lucano.ro applies to itself.
Extension
Fixed-term contracts for regular deliveries are not automatically extended.
By exception, subscriptions to newspapers or magazines may be automatically extended by up to 3 months, if termination is allowed with one month's notice.
Contracts may be extended for an indefinite period only if the consumer has the right to terminate with one month's notice. In the case of monthly or less frequent deliveries, the maximum term is three months.
Trial or introductory contracts automatically end after the established period and are not automatically extended.
term
Contracts lasting more than one year may be terminated by the consumer after one year, with one month's notice, unless earlier termination would be contrary to the principle of good faith.
ARTICLE 13 – PAYMENTS
Unless otherwise agreed, the consumer must make the payment within 7 working days from the beginning of the withdrawal period in accordance with Article 6(1). In the case of service contracts, the period starts from the moment of confirmation of the order.
The consumer is obliged to immediately report any error in the payment data provided.
In case of late payment, Lucano.ro has the right to apply late fees or recovery costs, according to legal provisions.
ARTICLE 14 – COMPLAINTS
Any complaint related to the execution of the contract must be sent to Lucano.ro within a maximum of 7 days from the discovery of the problem, in a completely and clearly formulated manner.
Complaints will be responded to within 14 days. If the resolution takes longer, the consumer will be informed during this period of the estimated time for a complete solution.
If the dispute cannot be resolved amicably, it may be submitted to an alternative dispute resolution mechanism.
Submitting a complaint does not suspend Lucano.ro's contractual obligations, unless otherwise agreed in writing.
If the complaint is considered justified, Lucano.ro will replace or repair the product free of charge, at its discretion.
ARTICLE 15 – DISPUTES
For all contracts concluded between Lucano.ro and the consumer, to which these terms and conditions apply, exclusively HK legislation applies, even if the consumer resides in another country.
ARTICLE 16 – SMS MARKETING
If, during the placement of an order or through other means, you opt in to receive SMS notifications, you agree to receive recurring messages (related to your order, abandoned carts, offers or feedback requests), even if your number is registered on the "Do Not Disturb" list. The frequency of messages may vary. Your consent is not a condition of purchase.
To unsubscribe, send the word "STOP" as a reply to one of the messages you receive or use the unsubscribe link included in the SMS. Other replies are not considered valid. The service is free from us, but there may be charges applied by your telephone operator.
For help, send the word "HELP" to the number you received the messages from or contact us through our contact page: https://www.lucano.ro/pages/contactați-ne
We reserve the right to change the number or short code we communicate with. If we send messages from a new number, you will be informed. We are not responsible for messages sent to outdated numbers.
To the extent permitted by law, we assume no responsibility for unreceived, delayed or incorrect messages, nor for any consequences arising therefrom.
Protecting your privacy is important to us. You can find full details about how we use your data in our Privacy Policy .